Energy Bill Support

Many households across Shropshire are not getting their energy bill discount or alternative fuels payment automatically. This page explains what they are and how to apply.

Energy bill discount (Energy Bill Support Scheme)

All households in England and Wales are eligible for a £400 energy bill discount as part of the Energy Bill Support Scheme. Most Shropshire households will have had their £400 discount applied automatically via their electricity bills.

However, there are many households across Shropshire that need to apply manually for their £400 discount because they do not have a direct account with their electricity company, e.g. Park Homes' residents, houseboat residents and tenants who have a communal electricity supply or whose landlords have a business energy connection.

See How To Apply below.

Alternative Fuel Payment

Approximately 25,000 households across Shropshire depend on alternative fuels to heat their homes such as oil or LPG. This is because they are off-grid (they do not have a mains gas supply). While households with a mains gas supply benefit from an energy price cap, off-grid households do not benefit from any kind of price cap.

Helen Morgan and the Liberal Democrats have been campaigning for a price cap on domestic heating oil and LPG, but all the Government is offering for now is a one-off Alternative Fuel Payment of £200.

Most off-grid homes are automatically receiving their £200 via their electricity bills. However, some are not...

Off-grid and no direct electricity account

Unfortunately, thousands of households across the country have not received either their £400 or their £200 because they are both off-grid and have no direct account with an electricity company. These households need to apply manually for both...

How to apply

If you are not receiving one or both of your payments automatically, you need to apply manually. You do not need to be on a low income or in receipt of benefits to apply.

  • To apply for your £400 Energy Bill Support Scheme payment, please click here.
  • To apply for your £200 Alternative Fuel Payment, please click here.

If you know of someone who needs to apply but does not have online access, please ask them to call the free helpline on 0808 175 3287.

The deadline for applying is 31st May 2023.

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