Helen Morgan MP, North Shropshire Liberal Democrats

Broadband Switchover

4th May 2022

Helen Morgan MP has commented on BT’s decision to retire the old telephone network used for landlines by December 2025, with other providers planning to follow. This means that in future, landline calls will be delivered over digital technology using a broadband connection.

Helen said, “It’s really important that vulnerable people are taken care of during the switch to broadband-based phones.”

Helen added, “I raised the issue with the Secretary of State for Digital, Culture, Media and Sport in March and welcome the fact that BT has paused the forced migration of customers after recognising there were flaws in the plans.

“BT now needs to make sure reliable provision is in place for people who rely on landline phones and telecare devices while continuing to upgrade our rural infrastructure.

“It’s particularly important that mobile phone signal is improved in the many areas in North Shropshire where it remains poor and that high-speed broadband is rolled out across the region.”



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